Refund Policy
1. Refunds
Voluntary cancellation is not itself a refund request. Monthly and annual subscription fees are generally non-refundable for an unused part of a paid term, except where mandatory consumer rights apply or an approved refund is due for a billing error, duplicate charge, non-delivery, or material product defect.
Refund requests are reviewed case by case using the transaction record and relevant service usage. If Paddle processed the purchase, Paddle acts as merchant of record and determines and processes eligible refunds. Contact support@easysync360.com for assistance.
Paddle-processed purchases are also governed by Paddle's Refund Policy, including applicable statutory withdrawal rights.
2. Cancellation
Monthly and annual subscriptions may be cancelled at any time through the available billing portal or by contacting support. Cancellation is normally scheduled for the end of the current paid term: access continues until that date and the subscription will not renew. Voluntary cancellation does not create an automatic pro-rata refund or credit, unless required by applicable law or an approved refund decision.
3. Questions
If you have any questions concerning our return/refund policy, contact: support@easysync360.com.